No matter where you are or what device you’re using, we solve most of your technology issues as if we were standing beside you. Our knowledgeable Support Engineers understand working under a deadline: you may simply have trouble scanning a document, but if that makes you late to an important meeting it’s a serious issue. We’ll walk you through any problem step-by-step, and even connect to your device to show you how we resolve the issue. Just contact us; it’s as easy as a mouse click on the Fixt icon.
Protecting IT’s Most Valuable Resource: Attention.
• Device Support
• Software Support
• Data Sync and File Sharing
• Web and Mobile Applications
As IT support you will no longer need to juggle employee panic and your priorities. We know how it feels when you’re in the middle of upgrading a server and you get an urgent call because someone can’t print. It sounds like a five-minute interruption, but it always takes 40.
Fixt will respond to employee issues so that you don’t have to; we are your first-level support for the employees. In the infrequent event that a problem requires someone to be on-site, we will submit a ticket to you. You won’t have to spend time talking through the symptoms, our ticket will carefully list all of the technical details.
You’ll be better able to put your attention toward the task at hand with uninterrupted time for planning and design. We’ll even take care of the after-hour phone calls, so that when you go home for the night you can focus on other things.
We all know data needs to be backed up and viruses hurt our computer, but most of us don’t have time to take precautions until it’s too late. Fixt proactively runs routine scans to check on performance tuning, disk space monitoring, anti-virus scans, and more. Our Support Engineers are alerted when there is a problem and we take corrective action; often you won’t even realize there was an issue.
• Remote Monitoring with Automated Alerts
• Managed Anti-virus / Anti-Spyware
• Preventive Software Patch Management
• PC Performance Tuning
• Secure Off-Site Data Backup and Disaster Recovery
In the event that you need someone to physically be on-site, Fixt will dispatch an IT professional to you. We’ll contact the IT person on your behalf and explain the problem in succinct technical language. IT will understand the problem before they even arrive.